Use Questions to Build Your Case – Management Tip of the Day – March 01, 2013 – Harvard Business Review
Got this gem y’day:
‘Powerful Questions & Active Listening are like Yin & Yang of coaching practice’
The key is to handle questions with care! Open/Closed, Challenging/non-challenging are the options. But never to make a coachee go on the defensive.
‘Powerful’ at a holistic level…non-judgemental, compassionate, empathetic.