Gayatri Anandh


I am: Gayatri Anandh

Current Location: Mumbai

Credentials: PCC

Professional Summary:

  • 25 years of Industry experience with 15 years in IT /ITES Segment.
  • An Astute IT professional with rich and comprehensive experience in designing innovative solutions/ systems/procedures in Information Technology (IT) & Systems operations entailing mapping business processes and studying workflow to design solutions, ensuring business functionality adherence & enhancing competitive advantage.
  • Has Strong Customer focus with skill in understanding customer requirements, project management and translating process requirements into Technology enablers.
  • Strong focus on institutionalizing IT process
  • Strategic decision making for technology road map for the organisation
  • Strong Analytical skills , problem solving and troubleshooting skill including handling of crisis, turnaround strategy and executing plans, while managing internal and external customer expectation
  • Leading a team of senior IT professionals across domains

Specialties: Rich experience in a wide platform of solutions encompassing Networking (LAN/WAN), Telecom (Call Centre), ACD (Avaya, Nortel, Aspect, Interactive Intelligence, Genesys), Dialer (Ensemble Pro, Genesys, Interactive Intelligence) , CTI, IVR (Nortel MPS, Avaya AVP, Interactive Intelligence), Voice Loggers (NICE, Verient, Knoah Soft), System Integration and Application Deployment, Security Solutions and IT monitoring.

Top Skills: Integration, BPO, Management

Website: NA


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