I am: Gayatri Anandh
Current Location: Mumbai
- 25 years of Industry experience with 15 years in IT /ITES Segment.
- An Astute IT professional with rich and comprehensive experience in designing innovative solutions/ systems/procedures in Information Technology (IT) & Systems operations entailing mapping business processes and studying workflow to design solutions, ensuring business functionality adherence & enhancing competitive advantage.
- Has Strong Customer focus with skill in understanding customer requirements, project management and translating process requirements into Technology enablers.
- Strong focus on institutionalizing IT process
- Strategic decision making for technology road map for the organisation
- Strong Analytical skills , problem solving and troubleshooting skill including handling of crisis, turnaround strategy and executing plans, while managing internal and external customer expectation
- Leading a team of senior IT professionals across domains
Specialties: Rich experience in a wide platform of solutions encompassing Networking (LAN/WAN), Telecom (Call Centre), ACD (Avaya, Nortel, Aspect, Interactive Intelligence, Genesys), Dialer (Ensemble Pro, Genesys, Interactive Intelligence) , CTI, IVR (Nortel MPS, Avaya AVP, Interactive Intelligence), Voice Loggers (NICE, Verient, Knoah Soft), System Integration and Application Deployment, Security Solutions and IT monitoring.
Top Skills: Integration, BPO, Management
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