Customer Service The Flipkart Way

Flipkart – Sachin Bansal, CEO/Co – Founder, suggests five ways to ensure Customer Delight in E-commerce – Source: Outlook Business/22 June 2013 Discussing Customer-Service, many threw up Flipkart as a brand which fits the bill. (Comments: Related to Banking) Listen to Customer – every customer touch-point/’encounter’, this is important… active listening to customer Under-promise & […]

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Karma of Customer Service : Automated Mail Responses and Delayed Action at TataSky and Club Mahindra

22 May 2013: #Karma of Customer Service. I am an unlucky customer, I guess. I had three problems, shall share on last-in-first-out basis: 1. TataSky has gone dead. I logged on to their website and lodged a complaint. I get a an ‘Auto Response’ with the service request reference number, as the subject. The concluding […]

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