Customer Service

Good Bye, Organization Man

I have observed (even before reading this article) how the entrepreneur is able to deliver customer service, compared to an organization-man! Whether it is property-search to banking to investments to videography, across the board, the SEP (self-employed professional) or an entrepreneur is far more customer-oriented, efficient, less bureaucratic and definitely empathetic. Orgn-man perhaps suffers the […]

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Luxury sales satisfaction not different from mass-market

This is surprising… a confirmation that luxury brands are not giving the customer-experience different from mass-segment. In line with the feedback from owners of the top international brands. Customers feel a Maruti or a Hyundai salesman is just as good as a luxury car salesman (Merc, BMW, Audi or VW). The reason is the brands […]

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