Cusotmer service

Customer Service

Taught CRM today, as part of my visiting faculty assignment.  There are two types of organizations: Customer centric Non customer centric Examples galore, in both categories.  What shocks me is even some of big brands are not customer-driven. They have very good sales management process. But customer service, pre-sales & post-sales is pathetic. Some brands […]

Read more

SMS Alert at 03:57 AM – Customer Service at Banks

Bank -1: There was a time when a telegram came home, elders would get jittery. The worry was it invariably carried urgent, negative news!! These days we don’t get negative news often, as most of news is negative! Plus, telegram is no longer the vehicle to carry any urgent, negative information. It could be a […]

Read more